Privacy & Cookie policy

Privacy Policy

Last updated: 27.08.2026

The Financial Inclusion Commission ("the Commission", "we", "us") is committed to protecting your privacy. This policy explains what personal data we collect through www.financialinclusioncommission.org.uk (our site), why we collect it, and what rights you have over it.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is UK Finclusion (company number 11944140), trading as the Financial Inclusion Commission, of The Smithy, Sutton Lane, Dingley, Market Harborough, England, LE16 8HL. You can contact us about privacy matters at rachael@financialinclusioncommission.org.uk.

Information we collect

We collect personal data when you interact with the site directly. This includes:

Contact form enquiries: your name, email address and the content of your message, when you get in touch with us.

Newsletter sign-up: your name and email address, if you subscribe to updates from the Commission.

Event and webinar registration: your name, email address and organisation, when you register interest in a Commission event, roundtable or webinar.

Commissioner and role applications: your name, contact details, and any information you submit in a CV, covering letter or expression of interest for a Commissioner position or advertised role.

Community Voices: any personal information or testimony you choose to share with us as part of the Community Voices engagement initiative, including how you'd like to be identified (for example, by name, anonymously, or by first name only).

We also collect limited technical information automatically when you visit the site — your IP address, browser and device type, and how you navigate the site — through the cookies and similar technologies described in our Cookie Policy.

We do not collect payment card details, and we do not run competitions, promotions or a paid membership scheme through this site.

How we use your information, and our lawful basis

When you get in touch with us through the contact form, we use your details to respond to your enquiry, relying on our legitimate interests in answering the questions people raise with us. If you sign up to our newsletter, we use your name and email address to send you Commission updates and research, on the basis of your consent.

When you register for an event or webinar, we use your details to organise and run that event and to follow up with you afterwards, relying on legitimate interests for the event itself and on consent where any follow-up is for marketing purposes.

If you apply for a Commissioner position or another advertised role, we use the information in your application to assess it and manage the recruitment process, on the basis of legitimate interests and the steps needed prior to entering a contract.

Where you share a contribution through Community Voices, we use it, on the basis of your consent, to understand and represent lived experience of financial exclusion in our research and advocacy, and to publish it in whatever form you've agreed to.

Where we rely on consent (newsletter sign-up, Community Voices, marketing follow-up), you can withdraw it at any time, see "Your rights" below.

We will never sell your personal data, and we do not use it for automated decision-making or profiling.

Who we share it with

We share personal data only where necessary, for example with:

Service providers who help us run the site and our mailing list on our behalf (for example, our email/newsletter platform and website host), under contracts that require them to protect your data.

Commissioners where relevant to your enquiry, application, or Community Voices contribution. Community Voices testimony is only shared or published in the way you've consented to.

Regulators, law enforcement or other parties where we're legally required to, or to protect the rights, safety or property of the Commission or others.

We do not transfer personal data outside the UK. If that changes, we'll update this policy to explain the safeguards in place.

How long we keep it

Contact form enquiries: 12 months from the last email date.

Newsletter data: for as long as you remain subscribed, and removed promptly once you unsubscribe.

Event/webinar registration: 24 months from the event date, or where you signed up to our newsletter as part of the event registration process please see above.

Commissioner/role applications: 6 months from the outcome of the recruitment process, unless you consent to use holding your details for a longer period.

Community Voices contributions: To be agreed at the point of collecting testimony and data. Where you sign up for our Community Voices newsletter, please see above re. Newsletter data.

Your rights

Under UK GDPR, you have the right to:

Ask us for a copy of the personal data we hold about you (a subject access request). This is normally free of charge and we'll respond within one month.

Ask us to correct inaccurate data, or complete incomplete data.

Ask us to erase your data, in certain circumstances.

Ask us to restrict how we use your data, or object to us using it.

Ask for your data in a portable format, where we process it based on consent or a contract.

Withdraw consent at any time, where we rely on consent (this won't affect anything we did before you withdrew it).

Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your data.

To exercise any of these rights, contact us at rachael@financialinclusioncommission.org.uk.

COOKIE POLICY

Last updated: 27.08.2026

This policy explains what cookies are, which ones we use on www.financialinclusioncommission.org.uk, and how you can control them. For more on how we handle personal data generally, see our Privacy Policy above.

What are cookies

Cookies are small text files placed on your device when you visit a website. They help the site work properly, keep it secure, and let us understand how it's used so we can improve it.

How we use cookies, and your consent

Some cookies are strictly necessary for the site to function and don't require your consent. For all other cookies — including analytics and any embedded social media content — we ask for your consent via the cookie banner when you first visit the site, and you can change your choice at any time (see "Managing your preferences" below). We do not set non-essential cookies before you've made a choice.

Cookies we use

We use a small number of essential cookies to keep the site secure, remember your cookie preferences, and support core functionality such as maintaining your session; these don't require your consent, since they don't collect data used for marketing. With your consent, we also use analytics cookies through Google Analytics, which help us understand how visitors use the site — pages viewed, time spent, and similar patterns — so we can improve it, using data that's aggregated and used only for statistical purposes. Again with your consent, we use functional cookies to support optional features such as embedded video. We may also use social media or embedded content cookies which require your consent; where content like this is embedded, loading it sends your IP address to that platform, under its own privacy policy.

Managing your cookie preferences

You can change or withdraw your cookie consent at any time via [the cookie preferences link/banner tool you use]. You can also block or delete cookies through your browser settings — your browser's help pages, or sites like www.aboutcookies.org, explain how.

Please note that blocking essential cookies may affect how the site works; blocking analytics or functional cookies won't affect core functionality but may reduce some features.

Contact us

Questions about this Cookie Policy should go to rachael@financialinclusioncommission.org.uk.